PRIVACY POLICY
Effective Date: March 1, 2025
Introduction
We at Pro Gear Guys LLC (“we,” “us,” “our”) respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media, as well as your rights to the information we collect.
Please read this Privacy Policy carefully. We will alert you to any changes by updating the “Effective Date.” Continued use of our website constitutes your consent to any changes.
Information That We Collect
We collect various types of information when you interact with our website or services, including:
• Personal Data (e.g., name, address, email, phone number)
• Derivative Data (e.g., IP address, browser type)
• Voice and Conversation Data (via AI features)
• Financial Data (processed via Stripe, PayPal, or Intuit)
• Social Networking Data
• Mobile Device Data
• Other Voluntarily Submitted Data (e.g., contest entries, surveys)
AI Technologies and Data Processing
We use AI technologies (voice and text-based) for features like customer support, QA, and personalization. AI data may include voice recordings, transcripts, and related metadata.
We commit to:
• Not using AI for significant decisions without human oversight
• Implementing strong security safeguards
• Allowing users to opt out of AI-based processing where feasible
How We Use Your Information
We may use your data to:
• Provide and deliver our services
• Communicate with you
• Improve our products and website
• Deliver targeted advertising
• Provide AI-powered assistance
• Process payments and send updates
When Do We Collect Information?
We collect information when you:
• Use our website
• Make a purchase
• Subscribe to updates
• Engage with our AI features or support
How Do We Protect Visitor Information?
We use SSL encryption, secure servers, and limited-access networks. Sensitive data like voice recordings are encrypted and access-controlled.
Data Sharing Commitment
We do not sell your personal data. We only share data with trusted service providers when necessary, such as:
• Payment processors (Stripe, PayPal, Intuit)
• Email and SMS providers
• Hosting services
• CRM systems (like GoHighLevel)
• AI service providers (under strict limitations)
Note: Text message opt-in data is not shared for marketing purposes.
White-Labeled CRM Services
We provide access to white-labeled CRM services (e.g., HighLevel). Please note:
• The software is operated by GoHighLevel
• We are not responsible for outages, breaches, or technical issues on their platform
• Data may be processed according to their privacy policies
Cookies & Third-Party Tools
We use cookies and third-party integrations (e.g., Google, Facebook) for analytics and marketing purposes. You may disable cookies via your browser.
You can opt out of:
• Google Analytics
• Facebook Ads
Grounds for Processing Your Data
We use and process your data under the following legal bases:
• Legitimate business interests
• Performance of a contract
• Your consent
• Compliance with legal obligations
International Data Transfers
Our servers and third-party processors are located in the U.S. If you reside outside the U.S., your data may be transferred internationally.
Data Retention
We retain personal and AI data only as long as necessary:
• Voice recordings: Up to 90 days
• Transcripts: Up to 12 months
• Anonymized data: May be retained indefinitely
You can request deletion of your data at any time (unless required by law).
Security of Your Information
We use recognized security standards and data encryption. No method of transmission is 100% secure, but we take reasonable precautions to protect your data.
Sensitive Data
Please do not submit sensitive data (e.g., health information, SSNs, religious beliefs). If you do, you consent to our processing of it under this policy.
Special Note About AI Interactions
If you inadvertently share sensitive data with our AI systems:
• We will delete it upon detection
• Human reviewers are bound by confidentiality
• You may request deletion by contacting us
SMS/Text Message Privacy
• We do not share SMS opt-in data with third parties (except service providers)
• You can opt out by texting “STOP” at any time
• Your number will only be used for the services you’ve opted into
Your Rights
You may:
• Update your personal data
• Request access to or a copy of your data
• Withdraw consent
• Request deletion or data transfer
• Opt out of AI features
• File a complaint with a regulatory authority
Communications
You may opt out of:
• Marketing emails (via unsubscribe link or by emailing us)
• AI data processing and voice recordings
• Third-party promotional messages
California Privacy Rights (CCPA)
If you are a California resident, you may:
• Request access to data we’ve collected about you
• Request data deletion
• Opt out of data sales (note: we do not sell your data)
To make a request, email: [email protected]
COPPA (Children’s Privacy)
We do not knowingly collect data from children under 13.
Fair Information Practices
If a data breach occurs, we will notify affected users via email within 7 business days.
CAN-SPAM Act
We follow the rules of the CAN-SPAM Act:
• Honest subject lines
• Business address included
• Opt-out link in every email
• Quick processing of unsubscribe requests
Contact Information
Pro Gear Guys LLC
Email: [email protected]
Phone: 719-735-1526
Address: 7159 Estes Dr, Arvada, CO 80004